You can access and use our services via our website www.highspeedtrains.com (hereinafter referred to as "the website") or through our mobile applications on iOS and Android (referred to as "our apps"). Collectively, we call our website and mobile apps our “platform”.

With our platform, you can view current and upcoming train timetables, book train tickets for trains and buses and to place reservations for train tickets that will be available in the future. Collectively, we call this “booking services”.

It's important to note that as a travel agency, we do not own or operate any trains. We offer booking services in line with the provisions set out in these Terms and Conditions.

By using our platform and booking services, even if you're just browsing, you affirm that you've read, understood, and accepted these Terms and Conditions and our Privacy Policy.

We strive for accuracy. However, given that certain data—like timetables, live journey updates, platform details, transport network conditions, and fares—comes directly from train operators, we can't always guarantee 100% correctness. If the original train is not available or if the operator changes its schedule, we will offer you an alternative best available option.

For your convenience, we provide as much information as possible about the tickets, including visualization of train classes through photos and videos. However, please understand that these images or videos might not always depict the exact same train that you are booking. They only show what a train class of a particular rail carrier looks like.

Our Apps

You can find our apps in the Apple App Store, Google Play, and the Huawei AppGallery. While we've designed them to be compatible with a broad range of devices, they won't work on every device. Before downloading, you can check if your device is compatible with the respective app store.

Age & Access Restrictions

To use our booking service, you must be at least 16 years old. If you're aged 16 or 17, you'll need consent from a parent or guardian. We hold the right to deny access to our website or apps or to reject a booking if you don't meet the age requirement or for any other appropriate reason.
You'll be responsible for any costs associated with using our booking service, such as internet fees or mobile data charges.

Every time you book tickets with us, we establish a personalized space for you called 'My Account'. To set up this account, we'll request your full name, email address, and telephone number. You will have various options for accessing your account: either via a sign-in link that we email you, a PIN code that is sent to your phone, or a password that you can create when you make a reservation.

Account Email:

It's important that you provide a genuine email address. This isn't just for sending your ticket confirmations but also for communicating vital travel information. We strongly discourage the use of fictitious emails. Further, please ensure our emails don't get rerouted to your spam folder. If you find them in spam, marking them as 'Not spam' will help to prevent future emails, including ticket dispatches, from being placed in the spam folder.

Third-party Account Integration:

For ease of use, you may have the choice to set up your account using credentials from Facebook, Google, or Apple. Opting for this means your details are auto-filled by these platforms, so it's essential to review them for accuracy. Remember, using these platforms for sign-in automatically sets up an account with us, and you can always access it using the respective platform's login details. For a deeper dive into how we manage your data, kindly refer to our Privacy Policy.

Booking Purpose and Payment Verification:

Our service is open to everyone whether you're booking for personal or business use, just one ticket or one hundred tickets. Just remember, if you use someone else's card for payment, we might ask the cardholder to confirm and authenticate the transaction. To ensure the safety and authenticity of our transactions, we always reserve the right to validate transitions and to ask for additional information.

Account Management:

While we're keen to provide all our users with an excellent service, there are situations where we might decline the creation of an account or restrict access to our booking service for valid reasons. We also reserve the unilateral right to deactivate an account or specific features within it if we suspect any misuse, including potential fraudulent activity.

We cooperate with various operators around the world and technology providers to make it possible for you to book train tickets online. Sometimes bookings are made in real time by automated systems and sometimes they are processed manually by our team members. Manual processing enables us to select the best seats possible and to offer you tickets that would otherwise not be available for online reservation. We constantly develop our platform and booking services to expand the share of automated bookings and it is an ongoing process.


During normal office hours (Central European time) we aim to issue tickets within 1 hour from the moment you make a reservation. On weekends and at night hours, processing time may take longer, up to 3 hours.

Advance ticket reservation

We allow you to book tickets far in advance so you can plan your trips better. Operators around the world use different depths to make tickets available for reservation and we use advanced cue systems that allow you to use our booking service when you need it, not when the operator opens its seasons. We will inform you about this service when you are booking tickets if you are making an advance ticket reservation. 

Our platform allows you to place reservations without passenger names and to provide passenger names and required passport information later when you have it. When available, this feature will be offered at the check-out process and we will let you know when is the deadline for providing passenger details to ensure that tickets are issued without delays.

When you search for trains on our platform, we will give you a detailed schedule of trains and explain the available types of seats. We will explain which fares are available and what are the cancellation and modification terms for each fare.

When you book a ticket with us, the operator's terms and conditions of the operator will also apply to your trip as you will be using the travel services of the operator.

Different operators require the personal details of passengers for issuing tickets. This can include names, birth dates, passport numbers, sex. We will ask you to provide minimum required personal information about travelers to be able to reserve your tickets. To use our booking services you give your consent for us to provide your personal details to operators.

When you are booking tickets for a group of people, you are responsible for providing information for all passengers and you must have their consent to use their information and to provide it to us and to operators.

Please make sure that you provide correct information as we won’t be responsible for any spelling mistakes, typos or incorrectly provided passport details.

A combined journey is a trip that has two or more “legs”, or tickets. Combined journeys are made up of separate tickets that we’ve booked for you. For example, it can be a layover or it can be a roundtrip ticket. While to you it may all seem as a single trip, in reality, it is made separate from trips and if a delay to part of your journey causes you to miss your next connection, you may not be entitled to travel on another trip and you may have to purchase a new train ticket.

In case of layovers, we will always book tickets to give you enough time for a change of train, but if you miss your connecting train, you have two options. First is to ask staff at the rail station to put you on the next available train. If consecutive legs are run by train operators run by the same company (“train family”) you most likely be entitled to take the next available train. If such an option is not available, you will need to buy a new ticket to continue your journey and you can contact our support team to file a claim with the operator to get a refund for the missed journey.

Almost all tickets that we book for you are with name reservation, which means that they are assigned in your name and only you can use these seats. There are a few exceptions for local routes, such as airport trains or trains from Milan to Como.

During the reservation process, we will ask you about your seat preferences and we will book the best seats to satisfy your preferences. If such seats are not available, we will book the next best available seats.

You’ll need to have the ticket before boarding the train, coach, or bus. Tickets are non-transferable unless we or the operators’ terms and conditions state clearly that they are. That means you cannot let anyone else use your ticket. An E-ticket can only be used by one customer for one valid journey and it’s a criminal offense to amend and/or reproduce an E-ticket for fraudulent use. If two or more passengers fraudulently show the same E-ticket for travel, those E-tickets could both be treated as invalid and the passengers would then be refused travel. You’re responsible for any fraudulent use of your E-ticket.

We always issue electronic tickets (E-tickets) and we send them to your email and in your app.

E-mail
Your E-ticket is emailed to you as a PDF attachment. You will need internet access to receive the email and you can print it out and bring it with you on the train. Or, you can keep it on your mobile device and show it on the train (just make sure that the PDF file opens if you don’t have Internet access).

In-app
We will also push your tickets into the app. The main advantage is that they will work in offline mode. Just make sure that you open your tickets while connected to the internet and the app will save them and keep them available even when you are not connected to the internet.

For some operators, it may be that collection at the station is the only possible option. We will email you and send through the app a special code with which you can collect tickets at the station (automatic machine or ticket office). We will send you instructions in case you need to collect your tickets at the station and please make sure that you plan enough time to collect your tickets before boarding your train.

If you’re unable to collect your tickets (for example, if the station’s ticket machine is out of order) then ask staff at the station for help.

Don’t miss your train!

We can’t issue refunds for missed trains. Please make sure you arrive at the right train station and that you have enough time to locate your platform and to board your train. Please make sure that you have your tickets with you.

We proudly serve a global clientele hailing from over 100 countries. To cater to this diverse group, we accommodate various payment methods and offer multiple currency options.

• Card payments (Visa, Mastercard, Maestro, American Express)
• Apple Pay
• Google Pay
• Sofort (in Germany)
• Ideal (in the Netherlands)

Occasionally, to prevent fraudulent activity and ensure safe transactions, we might seek additional details related to your payment method.

Security

When you provide us with your credit card details we do not store it on our servers. Once we process your translation we purge your card information from our servers. In accordance with the recommendations of the Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit. According to the security standard PCI DSS, we do not store customer card details.

To make your booking experience as seamless as possible, we display ticket prices in various currencies. By default, we select the currency that aligns best with your location. However, you always have the freedom to choose! Adjust the currency settings either in the top right corner of our homepage or at the website's footer.

If there's ever a need for a refund, be it full or partial, the amount is derived from what you initially paid and in the currency you used at the time of payment.

If your payment is made using a credit or debit card linked to a bank account in a different currency, your bank might impose certain fees or commissions. Moreover, when seeking a refund, the ever-dynamic world of foreign exchange might come into play. This means the refund might be influenced by currency fluctuations that have occurred between your ticket purchase and the time of the refund. As an example, your bank could apply the prevailing exchange rate at the time of refund, irrespective of whether it's higher or lower than when you made your purchase.

Navigating the world of travel can be intricate, and that's where we come in. As your trusted travel agency, our ticket prices do incorporate certain fees. These fees, shared between our esteemed suppliers, operators, technology providers and us, are invested back into enhancing the services we provide you. It's our way of continually refining your travel experience, whether you're aboard a train or a coach. We're committed to value, and that's why we actively oversee these charges, always aiming to ensure you get the most for your money.

Our prices are dynamic and booking fees can differ depending on various factors. For example, our ticketing fees may be lower in the app. At times, we may be offering lower ticketing fees because we have special arrangements with operators. But, in any case, the price that we show is always final and includes everything - tickets, taxes, seats reservation fees, credit card fees, currency exchange fees and ticket service fees.

We believe in transparent pricing. That’s why we will always show you the final price. You will never experience a situation where the price suddenly changes at the last moment. Also, we try to be as informative and transparent as possible when it comes to discounts for younger travelers. We will display them on the timetable so you understand child discounts when selecting your trains.

Your ticket flexibility—whether it's changing or canceling—is determined by the fare type or tariff you opted for during the booking process. Should you decide to alter your ticket, be prepared for possible fare differences and any associated modification fees, as outlined in the fare conditions you agreed upon while reserving.

Most changes or refund requests can be managed via your online account.

If you encounter challenges or need clarity regarding ticket changes, cancellations, or refunds, don’t hesitate to reach out. Should we determine there's been an oversight on our end, rest assured we'll either provide a replacement ticket or find an appropriate resolution.

Our reservation fees are non-refundable, even if you cancel your ticket.

If, unfortunately, you miss your train, your ticket cannot be refunded or changed. But there's hope: in some regions, train operators might permit you to hop on the subsequent train or make last-minute adjustments at the station. For such cases, we highly recommend seeking guidance from station officials.

For those who’ve opted for either a Flexible or Regular Fare, rest easy knowing that refundable tickets are just that—refundable. To initiate a cancellation, log into your account, find your order, and click 'Cancel' link at the bottom, then follow the instructions.

Our commitment is swift service: refunds are typically processed within a business day. However, bear in mind that certain operators might take up to two weeks. It's essential that you cancel at least 24 hours ahead of your train's departure. If you're running late on this, please loop us in to ensure everything goes off without a hitch.

For our Flexible or Regular fare patrons, ticket modifications are a breeze. Once you've signed into your online account, locate your booking and hit the 'Modify' button. Step through the process to choose a fresh departure and finalize your changes. Do anticipate potential fare differences and a service fee for the new reservation. With a general ticket modification turnaround of a single business day, it's crucial to make alterations no less than 24 hours ahead of your train’s departure. For any special cases or concerns, our team is here to help.

If, by some chance, the service you've reserved is impacted by delays or cancellations, you might be entitled to a refund or compensation from the operator. Just notify us, and we'll gladly step in to facilitate your compensation claim with the operator.

Here's a heads up for those journeying with multiple tickets: each ticket is treated as a unique reservation. This means a delay in your initial leg could cascade into missing your subsequent connection. But fret not, as many operators usually allow passengers to continue their journey on the next available service. When in doubt, station staff are your go-to advisors.

For rail, bus, and coach bookings made via our platform, please note that there isn’t a standard "cooling-off period." In essence, tickets purchased through our website or app are final and are not eligible for a withdrawal right.

We value your feedback and aim for seamless travel experiences. If you find our services below expectation, kindly address your concerns in writing within 30 days from your travel date to [email protected]. All claims will be thoroughly reviewed, factoring in the details provided by you against our Terms and Conditions. If any shortcomings are identified from our end, a refund will be processed. However, please be informed that circumstances beyond our purview won't qualify for a refund.

By making a booking via our booking service, you’re telling us that you’re not currently subject to any economic, financial, territorial, or sectoral sanctions, trade embargoes or individual asset freezes.

You’re also telling us that neither you nor the person you’re buying tickets for is listed on any sanctions-related list of designated or blocked persons imposed, administered, or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majesty’s Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service.

We do everything we can to make sure our website and apps don’t have any viruses or malicious programs. But it’s important that you’re protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. We can’t guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. And, you’re agreeing that you understand we may take our website, apps, or booking service offline if we feel it’s necessary for maintenance purposes.

Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. We recommend that you download and install all published updates.

You’re not allowed to do any of the below activity:

• Use any device, software, automated agents, scripts, or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service;
• Change, destroy, or upload content (except when we ask you to do so e.g. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy, or upload something (except when we ask you to) too;
• Use, or attempt to use, any engine, software, tool, agent, or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service;
• Use our booking service to collect or store personal data about other users without their consent;
• Change, copy, disassemble, reverse compile, or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or
• Use any electronic means, including, without limitation, robots, spiders, scripts, or other automatic devices, to use our booking service. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines.

We may offer you additional travel services, such as transfers, guides, hotels, and experiences. In this case, the Terms and Conditions of the package operator will apply.

Access to our website and apps doesn’t give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. You can’t under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. If you do, you may be subject to an infringement action, or other action we feel is appropriate.

Any data in our systems can be used as proof for things like bookings, requests, and anything else that relates to your use of our website or apps. This data can be used in legal proceedings, in the same way as any written document.

If you have any questions or complaints about our booking service, our website, or our apps, please contact us using the details set out in Section 2.

Travelers are urged to stay updated with current advisories and warnings by referring to their home country's official notifications. If you opt to travel against an active advisory or warning, please be aware that you are doing so at your own risk, taking on any potential consequences related to personal injury, property damage, or other risks.

OUR SITE, AND ALL CONTENTS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE UNLESS OTHERWISE SPECIFIED IN WRITING. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. THE FOREGOING “DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY” PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW.

IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE.

In the event a Dispute arises, you agree to first give notice to High-Speed Trains by contacting us at [email protected] prior to initiating any proceedings in arbitration or in court and to engage in good faith negotiations to attempt to resolve any Dispute for at least 30 days.

Your notice must contain the following information: (1) your name, (2) address, (3) the email address or phone number associated with your High-Speed Trains Account, if any, (4) a brief description of the nature of the complaint, and (5) the resolution sought (together, the “Required Information”). If your notice does not contain all of the Required Information detailed above (or an explanation of why you are unable to include any of the Required Information), then the Notice of Dispute shall be null and void and must be resent before you may bring any arbitration or other legal action against High-Speed Trains. This requirement will inform High-Speed Trains that you have an existing Dispute to be resolved. If High-Speed Trains does not resolve your complaint within 30 days of receipt of the Notice of Dispute, you shall be entitled to seek relief. This is stipulated in this arbitration agreement, except that you or High-Speed Trains may skip this informal negotiation procedure for the Dispute enforcing, protecting, or concerning the validity of intellectual property rights.
Any “Dispute,” (not resolved through the informal negotiation process) that includes any disagreement, cause of action, claim, controversy, or proceeding between you, or anyone using your High-Speed Trains Account or acting on your behalf that arises from your relationship with High-Speed Trains (and/or any of our current or former subsidiaries or affiliates), your use of our services, this website, apps, or these Terms and Conditions will be resolved exclusively through binding arbitration. This provision, and the term Dispute, are intended to be given the broadest possible meaning that will be enforced.

The Federal Arbitration Act and federal arbitration law apply to this agreement.

You agree that any arbitration will be conducted by the American Arbitration Association (‘AAA’), https://www.adr.org, or 1.800.778.7879. You can contact AAA to find out more information on how to commence an arbitration proceeding. Should the AAA decline to administer the arbitration or otherwise be unable to administer the arbitration for any reason, you agree that High-Speed Trains shall select an alternative arbitration forum. In this event, you will agree in writing that an alternative arbitration forum of our choosing can administer the arbitration. The arbitration will take place in the English language, before a single arbitrator. It will be administered in keeping with the AAA’s Expedited Procedures of the Commercial Arbitration Rules, and the Supplementary Proceedings for Consumer-Related disputes, when applicable, ("Rules") in effect when the claim is filed ("Rules"), except as those Rules may be amended by these Terms and Conditions. You may get a copy of the AAA's Rules by contacting AAA at (800) 778-7879 or visiting www.adr.org.

We agree to pay all filing, administration, and arbitrator fees, other than the initial filing fee to be paid by you. If your Dispute is for less than $1,000, High-Speed Trains shall reimburse you for the filing fee upon written request for reimbursement with documentation of insufficient funds to pay the fee. If you are able to demonstrate how the costs of arbitration would be prohibitive compared to costs of litigation, High-Speed Trains will pay as much of the filing fee in connection with the arbitration as the arbitrator deems necessary. This is to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation. In all other cases, each party will pay the fees and expenses of the respective attorneys, experts, witnesses, and the preparation and presentation of evidence at arbitration.

You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. For claims under $25,000, the arbitration will not involve any personal appearance by the parties or witnesses, but instead, will be conducted solely on written submissions, unless you or we request an in-person or virtual hearing, or the arbitrator determines an in-person or telephone appearance is required. Virtual hearings shall be preferred, unless the arbitrator determines that a party’s right to a fundamentally fair process would be impaired without an in-person hearing. You agree in the event of an in-person hearing, any High-Speed Trains employee or affiliate who is based outside of the United States and who is participating in the hearing, may participate by telephone or video conference, and his/her/they physical presence shall not be required.

Any arbitration shall be confidential, and neither party may disclose the existence, content, or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. The arbitrator will have the power to award declaratory or injunctive relief, whether interim or final, but only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim and without affecting other Customers.

Any court with jurisdiction over the parties may enforce the arbitrator’s decision. Nothing in this section will prevent you from seeking public injunctive relief in court separately from this arbitration. Furthermore, any such application will not be deemed incompatible with the agreement to arbitrate or as a waiver of the right to arbitrate your individual claims. You and High-Speed Trains agree that any proceedings seeking any public injunctive relief will proceed after the arbitration of all arbitrable Disputes. This will be pending on the outcome of the arbitration pursuant to section 3 of the FAA.) The arbitrator’s award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Upon the motion of one or more interested parties, and after providing all other interested parties an opportunity to be heard, the arbitrator may, at their discretion, coordinate more than one arbitration hearing. This will be initiated under this arbitration agreement, in order to promote efficiency in discovery and to avoid inconsistent legal rulings. In the interest of clarity, any coordination under the preceding sentence will be limited to current arbitrations initiated under this arbitration agreement, and the arbitrator may not preside over any form of a representative or class proceeding. All parties will retain the right to request an individualized hearing.

OPT-OUT INSTRUCTIONS. If you do not wish to be bound by this binding arbitration provision, then you must notify us within 3 days of the “Opt-Out Deadline,” which will be the earliest of: (a) the date you first used our website or apps; (b) the date you first used our services; or (c) the date you started a relationship with us. You may opt out of these arbitration procedures by sending us a written notice by email to [email protected] with the subject line: Terms and Conditions – US Opt-Out Notice.

In order to terminate the arbitration agreement, we must receive your opt-out notice no later than 3 days after the Opt-Out Deadline for it to be valid. You agree that you must pursue any claim in arbitration or small claims court if we do not receive an opt-out notice from you, or if we receive an opt-out notice from you more than 3 days after the Opt-Out Deadline.

EXCEPTIONS TO ARBITRATION. You and High-Speed Trains agree that the following causes of action and/or claims for relief are exceptions to the Disputes covered by the arbitration agreement. These will be brought in a judicial proceeding in a court (as outlined in this arbitration agreement): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime); or (iii) a request for the remedy of public injunctive relief, where such remedies are permitted and cannot be waived by applicable law. In addition, to the extent your claim or Dispute qualifies under applicable law, you may elect to proceed in small claims court.

CLASS ACTION AND JURY TRIAL WAIVERS. You and High-Speed Trains agree THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION, EXCEPT FOR ACTIONS FOR INJUNCTIVE RELIEF AS DESCRIBED IN THIS Section 14. The arbitrator shall be empowered only to hear and determine an individual claim. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND High-Speed Trains EACH WAIVES ANY RIGHT TO A JURY TRIAL.

If a court or arbitrator determines, in an action between you and High-Speed Trains, that this class action waiver is unenforceable, this arbitration agreement will not apply to you. If you opt out of the arbitration agreement as specified above, this class action waiver will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth above.

ARBITRATIONS AND COURT ACTIONS DIFFER. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. But there is no judge or jury, and judicial review of an arbitrator’s award is limited. Discovery in arbitration is also limited in accordance with AAA rules. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, representative or collective actions.

IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. OTHER RIGHTS AND REMEDIES THAT YOU OR THE High-Speed Trains GROUP WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.