Cookies are tiny pieces of personal data that we automatically collect when you use our website or app. When we refer to cookies, we mean not only cookies but similar technologies as well, such as web pixels, tags, SDKs, GIFs, and beacons.

We use the following types of cookies:

Strictly necessary cookies - keep our site running smoothly. Without these, our services might derail!

Performance cookies boost your browsing speed. We aim to make your travel planning effortless, ensuring our site and app respond quickly and effectively.

Personalization cookies customize our site according to your needs. After all, your journey should be as unique as you are! These cookies, for example, set default searches to your nearest station.

Advertising cookies

Turning off cookies may prevent us from operating optimally. For instance, if you were searching for train tickets from Tokyo to Kyoto and accidentally exited our site before booking, disabling cookies means you'll need to redo the search when you return.

Please note: disabling cookies on one device won’t automatically turn them off on another.

These are indispensable, as they power our site. They help with identity verification, security, fraud prevention, and site functionality.

They are created every time you use our app or site, enabling us to:

• Keep track of the tickets you want to buy
• Ensure your payment is processed correctly
• Pass your details to relevant train operators for a smooth journey
• Offer multiple ticket delivery options, like mobile tickets
• Keep your account and payment information secure

These cookies help our app and site respond to your actions, aiding in seamless navigation.
Analytics cookies help us understand customer behavior on our site, highlighting areas for improvement. They detail your journey through our site, tracking which pages you visit and how long you spend there. We work with service providers, including Google and Adobe, to analyze user data at an aggregate level.

These cookies save you time by tailoring your user experience to your preferences and behavior.
Even with these cookies turned off, you’ll still see ads, but they will be less targeted. These cookies also make sure the advertisements you see are relevant to your interests.

We collect data about your browsing activity to:

• Show you relevant content, special offers, and deals on our site, app, and marketing emails
• Display personalized adverts when you browse other sites

We work with trusted third parties, who use cookies to better understand your activity and help us deliver more relevant advertisements. We share some of this data with selected third parties for advertising on their sites and ours.

Examples include Microsoft, Meta, and Google. For detailed information on how these companies use cookies, we provide links to more information.

Some pages on our site, offering additional services like hotel bookings or car rentals, are hosted by third parties. They may use cookies in accordance with their own privacy and cookie policies, which may differ from ours.