Unlike traditional websites, our app doesn’t use cookies. Instead, it uses a suite of tools and programs to collect information through the app. These tools can be categorized into three functional areas - Strictly Necessary purposes, Performance purposes, and Personalization purposes.

These settings are essential to enable our app to operate effectively. We collect data including your unique device ID, IP address, and location for activities such as identification, security, fraud prevention, and ensuring the basic functionality of our app. These necessary tools allow us to:

• Remember the train tickets you intend to purchase.
• Monitor for suspicious activity related to payments.
• Keep your information secure.
• Avoid sending you repeated notifications or messages.

Our goal is to make your experience as seamless as possible. We utilize data to identify trends and continuously improve our app. These tools help us understand:

• How you discovered our app.
• The pages in our app that you have visited.
• The duration of your visit to these pages.
• Your interaction with links on these pages.
• The data we collect includes device ID, IP address, and browser-related information. This data is typically analyzed at an aggregate level to enhance our app's performance without identifying you personally.

We use the information you share to tailor your booking experience. This allows us and our partners to display messages and advertisements that align more closely with your interests.
We use the following tools for this purpose. Data used for personalization includes:

• Advertising ID
• Device ID
• IP Address
• Location
• Journey searches and bookings

Important Note: Disabling personalisation settings won’t stop advertisements from appearing within our app, on our website, or online – it simply means that the ads you see won't be personalized based on your data.

We are committed to providing you with ample choice and control. You can update your settings at any time by clicking on 'My Account'.

For further information, please contact us at [email protected]

For more details on how cookies are used on mobile web and desktop platforms, please refer to our Cookie Policy.