High-Speed Trains (referred to as “we”, “us”, “our”, legally called “Firebird GT Limited”) is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This document describes how we use and process your personal information, it also explains to you how to contact us if you have questions about your personal data.

Firebird GT Limited is the “data controller” of all personal information that is collected and used on the High-Speed Trains website.

Firebird GT Limited is registered in Hong Kong with registered offices at Unit G 15/F Tal Building 49 Austin Road, KL, Hong Kong.

You can always review the personal data that we store and you can request an overview of this data. To request a review please fill out the contact form that you can find below.

You can also contact us if you believe the personal information we have for you is incorrect if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used, or about this Privacy Policy Statement. Please write to us using the contact form that you can find below.

There may be circumstances when we share your personal data with third parties. First of all, we must share passenger information with rail carriers. This is essential to our service. Information that we are required to provide varies from carrier to carrier and can include, your name, contact details, passenger details of you, and people who you book tickets for. For certain routes, we book tickets through intermediary wholesale suppliers. We will pass passenger information to them to fulfill your reservation.

We may use various service providers in the course of our work. When we share your personal data with third-party service providers we make sure that they are bound by confidentiality clauses and are not allowed to use your personal data for any purposes other than instructed by us.

We may share your data with payment service providers. Payment services providers process your online payments. In case of a chargeback investigation, we are required to share related personal information. This may be your booking confirmation, your IP address, and any other information which may be asked for during the chargeback investigation. We will only share your personal information if it is necessary for the investigation.

We will disclose your personal data to law enforcement agencies when it is required by law. We may also disclose your personal data to legal authorities to defend our rights or the rights of our business partners.

We use social media to promote our services, to communicate with you, and to help you log in to your account on our websites faster.

We maintain social media accounts on Facebook and Google Plus and we communicate with news and announcements about our service on those accounts.

We may use social networks to send you messages as part of our customer service work and commitment to speak to customers using channels that they prefer.

Whenever you sign up on our website with your social media account, your service provider may share information with us. Your social network will ask you which information will be shared. Such information may include your name, email, and age.

When you click on the Like or Share buttons on our websites we will share your personal information with related social media platforms, including Facebook and Google Plus, and those social media services may relate that information to your profile and they may share that information with other parties.

We have established comprehensive industry-grade procedures to prevent unauthorized access to, and the misuse of, personal data of our users. Our security procedures, and technical and physical restrictions for accessing and using personal data on our servers, ensure that only authorized personnel are permitted to access the personal data of our clients and users. We will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, its Acquirer, Visa/Mastercard Corporations, or in response to valid government demands.

Children under 18 years (non-adults) are not permitted to book our services on their own. At least one of the passengers must be 18 years or older. We reserve the right to deny services booked by non-adults and to delete any corresponding personal information.